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Upon graduation or withdrawal from the University, students are required by federal regulations to complete exit counseling in order to understand their responsibilities as a borrower of federal Perkins loan funds. DelVal's Perkins loan exit interview is available online through Heartland ECSI. Until the online exit interview is completed, a Perkins loan exit interview hold is placed on the student's account, which prevents the release of official transcripts and diplomas. Within 2 business days after a student completes the online exit interview, the hold is removed from the student's account.

To complete the online Perkins loan exit interview:

1. Go to the ECSI borrower website at .
2. If you previously set up an ECSI profile, click on the Sign In or Register link in the top right corner, sign in, and skip to Step 4.
3. If you have not already set up a profile with ECSI:
   • Enter your desired user name and password in the Register and Create a New Profile section and Continue.
   • Enter your contact information and select security questions and answers, then click on Sign In & Accept.
   • Enter your new username and password in the Sign In to an Existing Profile section, answer a security question, and Continue.
   • Select Connect An Account and click on Connect.
   • In the Connect An Account section, enter your Heartland Key. Your Heartland Key is your encrypted account number and is included in all communications from ECSI. It is also included in the letter that the Office of the Bursar mailed to you when you left DelVal. If you cannot locate it, call ECSI at 1.888.549.3274 or Bonnie Labowsky at 215.489.4525.
   • Click on Connect to connect your Perkins account to your new profile.
4. Complete the Perkins loan exit interview:
   • Select Delaware Valley University Student Loans & Receivables.
   • Click on View Account.
   • Go to the Documents tab.
   • Click on Review & Sign link to begin exit interview.
   • Click on Review & Sign link and then on Pending Exit link to begin exit interview. It may take 20 to 30 minutes to complete.
5. Before you exit the ECSI website, we strongly recommend that you complete the electronic authorization to release information about your Perkins loan account to at least one trusted individual. If issues arise during the repayment of your loan, the individual(s) may assist you in resolving them.
   • Go to the Contact Info tab.
   • Click on the 3rd Party Information Release link.
   • Enter contact information for an individual(s) whom you wish to authorize and select Other as Purpose of Release.
   • Select I Hereby Authorize the ECSI checkbox and Save the form. The information will be uploaded to ECSI within 24 hours.

For ECSI's contact information, review the Perkins Loan Servicer Information documentÌý(±Ê¶Ù¹ó).

To review the terms and conditions of your Perkins master promissory note, consequences of defaulting on your loan, and eligible circumstances for deferment, forbearance, cancellation, or discharge of your loan, read our Perkins loan rights and responsibilities information sheetÌý(±Ê¶Ù¹ó).

For important information on keeping your Perkins loan in good standing during repayment, read our Frequently Asked Questions about Perkins Loan Repayment document (PDF).

For details on making payments to ECSI and using the ECSI website, go to the ECSI Ìý·É±ð²ú±è²¹²µ±ð.